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Stay Golden Cosmetics Return & Refund Policy

At Stay Golden Cosmetics, we’re committed to ensuring you love every purchase. If for any reason you’re not completely satisfied, we’re here to make things right. Our return and refund policy is designed to be as easy and hassle-free as possible, while ensuring that all returns meet our conditions for resale.

 

Return Conditions:

Original, Unused Condition: To be eligible for a return, items must be in their original packaging, unopened, and unused. We understand that you might change your mind, but we can only accept products that are in the condition you received them.

Return Notification: You must notify us of your intent to return an item within 14 days from the date of delivery. Please initiate your return via our returns portal, available on our website.

Return Window: Once you’ve notified us, you have up to 28 days from the date of delivery to return the product to us.

Refusal of Return: We reserve the right to refuse a refund if the returned product does not meet the above conditions. Our team will inspect each item upon receipt, and we will communicate our decision to you promptly.

 

How to Return:

1. Notify Us: Start by emailing us at Concierge@StayGoldenCosmetics.com. Once return is accepted and confirmed, please follow through steps 2 and 3. 

2. Prepare Your Return: Securely pack the items in their original packaging. Ensure that products are protected and unopened.

3. Send It Back: Once your return request is processed, we’ll provide you with the details on how and where to send your package. Return shipping methods and costs may vary.

Refunds:

Original Payment Method: We offer refunds to your original payment method on all items successfully returned to us within the specified timeframe and condition.

Processing Time: Please allow up to 10 business days for us to process your return and refund once we receive the items. 

Need Help?

Our Concierge Team is here to help with any questions or concerns about your return. Feel free to reach out to us at Concierge@StayGoldenCosmetics.com. We’re dedicated to ensuring your experience with Stay Golden Cosmetics is nothing short of golden!

Thank you for choosing Stay Golden Cosmetics. We appreciate your understanding and adherence to our return and refund policy.

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